Please enter the details of your request, giving as much information as you can about your issue or general request. Attach your log file if this is relevant.
P1 (critical priority): Your site is unavailable or a function on the site is unavailable that is affecting most if not all users.
P2 (high priority): A substantial part of the site is affected or the problem is affecting many users.
P3 (regular priority): There is a defect that is affecting the site but is not causing great stress.
P4 - P5 (low priority): Additions or changes to functionality.